Careers at Ratebay

We are looking for an experienced IT Infrastructure Engineer to join Mark Tennant's team supporting our internal Edinburgh office environment and assisting with client infrastructure projects. This is a hands-on role requiring strong Windows Server and networking skills.

Key responsibilities include: day-to-day management of our Windows Server 2019/2022 environment; WSUS patch management and deployment; FortiGate firewall rule administration and log review; Cisco Meraki wireless management via cloud dashboard; support and maintenance of legacy clinical systems including Windows Server 2008 R2 environments that cannot be immediately decommissioned due to application dependencies; first and second-line helpdesk escalation support.

Essential: 3+ years Windows Server administration; Active Directory and Group Policy; WSUS or equivalent patch management; networking fundamentals (VLANs, routing, firewall ACLs).

Desirable: FortiGate or Palo Alto firewall experience; Cisco Meraki; experience supporting Windows Server 2008 R2 legacy systems in a regulated environment; healthcare IT background.

Rachel Burns's team is expanding and we are looking for a Cloud Infrastructure Engineer to support our Azure environment and RateCare360 platform. This role sits at the centre of our digital transformation programme and is ideal for someone who has experience bridging on-premises Active Directory environments with Azure cloud services.

Key responsibilities include: day-to-day administration of our Azure subscription and Entra ID tenant; management of Azure AD Connect (AAD Connect) synchronisation between on-premises RATEBAY.LOCAL domain and Azure AD; Conditional Access policy configuration and MFA rollout (we are currently mid-rollout across legacy admin accounts); Azure Blob Storage management and access control review; Azure App Service administration for RateCare360; service principal and managed identity management; Azure Security Centre and Defender for Cloud monitoring.

Essential: Microsoft Azure Administrator (AZ-104) or equivalent; Entra ID / Azure Active Directory; Azure AD Connect; Azure Storage and networking fundamentals; PowerShell scripting.

Desirable: Microsoft Azure Security Engineer (AZ-500); Conditional Access and identity governance; Azure Defender for Cloud; experience in a regulated healthcare or financial services environment; familiarity with NHS DSP Toolkit requirements.

We are seeking a clinical integration specialist to work alongside James Fletcher, supporting our HL7 messaging infrastructure and the integration between RateCare360 and NHS Digital data feeds. This is a niche but critical role — if you have experience with healthcare integration engines, particularly Mirth Connect, we want to hear from you.

Key responsibilities include: development and maintenance of Mirth Connect channel configurations for HL7 v2 messaging; integration between our on-premises HL7 integration server (HL7-INT-01) and the RateCare360 Azure-hosted platform; NHS Digital FHIR API integration and data feed management; support for legacy clinical system interfaces that use older HL7 v2 message formats; documentation of integration flows and interface specifications.

Essential: HL7 v2 messaging (ADT, ORM, ORU message types); experience with Mirth Connect or NextGen Connect integration engine; SQL Server; XML/JSON.

Desirable: FHIR R4 API development; NHS SPINE integration; experience with vendor-managed clinical appliances; Python or JavaScript for transformation scripts.

An excellent opportunity for a junior administrator to develop their skills across a broad Windows Server environment in a regulated healthcare setting. You will work across our internal helpdesk and infrastructure team, supporting day-to-day operations under the guidance of our senior engineers.

Day-to-day tasks will include: first and second-line IT helpdesk support for approximately 90 Edinburgh-based staff; Windows 10/11 workstation builds and troubleshooting; user account management in Active Directory; printer administration via Windows Print Spooler and networked HP and Ricoh devices; Veeam Backup & Replication monitoring and restore testing; Splunk log review for infrastructure alerts; basic network troubleshooting (VLANs, DNS, DHCP); WSUS patch compliance reporting.

Essential: Windows 10/11 and Windows Server fundamentals; Active Directory user management; strong communication skills; eagerness to learn in a regulated environment.
Desirable: CompTIA A+ or equivalent; experience with Veeam, Splunk, or WSUS; any healthcare IT exposure.

Supporting Priya Nair and Aisha Khan, this role assists with Ratebay's information governance programme including GDPR compliance, the NHS Data Security and Protection Toolkit (DSPT) annual submission, and ISO 27001 audit support. This is a growing area of the business as our client base and regulatory obligations expand.

Key responsibilities include: assisting with the annual DSPT submission and evidence gathering; maintaining the data asset register and processing activity records; managing Subject Access Request workflows; supporting the ISO 27001 internal audit programme (certification renewal due Q1 2025); reviewing data processing agreements with NHS clients and suppliers including our third-party IT support providers; assisting with information security risk assessments.

Essential: Understanding of UK GDPR and Data Protection Act 2018; experience with NHS DSP Toolkit or similar compliance frameworks; attention to detail; ability to communicate complex requirements to non-specialist stakeholders.
Desirable: ISO 27001 Lead Auditor or Implementer; Cyber Essentials assessor experience; BCS Certificate in Data Protection.