Healthcare IT solutions built for the reality of clinical environments — cloud-first where possible, pragmatic about legacy where necessary.
Our cloud-hosted patient administration platform, used by 34 NHS GP practices across Scotland to manage appointments, referrals, patient records, and clinical communication.
RateCare360 is built on Microsoft Azure and accessed via any modern web browser at app.ratebay.nhs.scot. It integrates with NHS Spine-connected services via our HL7 v2 and FHIR R4 API layer, and supports secure document storage via Azure Blob Storage.
Healthcare organisations run complex, multi-system environments. Our integration services connect them — whether that means bridging legacy systems to modern platforms or connecting to NHS Spine services.
Native support for HL7 v2 ADT, ORM, ORU, and MDM message types. We run Mirth Connect as our integration engine, supporting the legacy message formats that many clinical systems still depend on.
Modern FHIR R4 RESTful API access to clinical data, compatible with NHS Spine-connected services and emerging NHS Digital integration standards.
We specialise in building integration bridges between modern cloud systems and legacy clinical applications — including those running on older server platforms — ensuring clinical continuity during long-term migrations.
For smaller NHS organisations and private healthcare providers who don't have the scale to justify an in-house IT team, Ratebay offers managed infrastructure services covering networking, server administration, endpoint management, and helpdesk support.
Our managed services are delivered remotely, with on-site engineering available from our Edinburgh base. We work with third-party partners including ClearConnect Systems to provide 24/7 coverage beyond standard business hours.
As an NHS Digital Approved Supplier and ISO 27001-certified organisation, information security is central to everything we do.
Certified information security management system, audited annually by BSI Group. Certificate IS 812944.
UK government-backed baseline cyber security certification, verified through technical testing of our infrastructure.
Registered with the ICO (ZA812944). Annual NHS Data Security and Protection Toolkit submission. DPO: Priya Nair.
Annual external penetration testing of our internet-facing infrastructure and the RateCare360 platform by an independent CREST-accredited provider.
Whether you're interested in RateCare360, integration services, or managed infrastructure — get in touch and we'll find the right fit.
Contact our team